999ku Privacy Policy

Introduction and Scope

999ku is a safe and trusted online gaming platform for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy sets out all our practices and commitments regarding your personal information.

This policy applies to the website https://999ku.cam and all associated services. By registering an account with 999ku or by continuing to use our services, you are considered to have agreed to the terms of this privacy policy.

Our privacy policy may be updated from time to time. We will notify users through the website before any changes take effect. Continued use of the service will be taken as your consent to the revised policy.

Information We Collect

999ku collects various types of information to operate its services properly. A detailed breakdown of the information collected is provided below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (for KYC verification)
• Current residential address
• Nationality

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction history (deposit and withdrawal records)
• Bank account details (where applicable)

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Site access times and session data
• Gaming activity logs

How We Collect Information

999ku collects user information in the following ways:

3.1 Direct Collection

Information is collected from what you provide when filling out the account registration form, information shared through contact with the support team, information provided during deposit or withdrawal processes, and documents submitted for KYC verification.

3.2 Automatic Collection

Our servers automatically record certain information during each of your visits. This includes data collected through cookies, web beacons, pixel tags, and similar technologies. This information is used to analyse and improve site performance.

3.3 Through Third Parties

Some information may be collected through payment processing partners (bKash, Nagad, Rocket, Upay), fraud prevention service providers, and KYC verification service providers.

Purpose of Using Information

999ku uses collected information only for the following legitimate purposes:

• Creating and managing your account and verifying your identity
• Processing deposits, withdrawals, and other financial transactions
• Ensuring age verification — only those aged 21 or above may use the service
• Meeting KYC (Know Your Customer) requirements
• Anti-money laundering (AML) compliance and fraud detection
• Providing customer service and technical support
• Sending information about bonuses, promotions, and special offers (based on your consent)
• Running responsible gaming programmes
• Analysing and improving site performance
• Fulfilling legal obligations

Data Storage and Security

999ku uses the highest industry-standard technology to protect its users' data. The key components of our security measures are described below:

5.1 Encryption Technology

All data transmissions are secured with 256-bit SSL (Secure Socket Layer) encryption. Sensitive information stored in the database is additionally encrypted. Payment information is handled in accordance with PCI-DSS standards.

5.2 Access Controls

Only authorised staff may access your information, and only on a strict need-to-know basis. All employees have signed data confidentiality agreements and received security training.

5.3 Data Retention Period

Information will be retained for the entire duration that your account is active and, after account closure, for a specified period as required by legal obligations. Financial transaction records are retained in accordance with regulatory authority guidelines.

5.4 Response to Data Breaches

In the event of any data security breach, 999ku will promptly notify affected users and take the necessary protective measures.

Sharing Information with Third Parties

999ku may share information with third parties in limited circumstances and under strict controls. Details are provided below:

6.1 Payment Processing Partners

Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This process is governed by their own privacy policies and security standards.

6.2 Identity Verification Services

Necessary information may be shared with trusted third-party identity verification services to meet KYC requirements.

6.3 Legal Authorities

Information may be provided in response to court orders, legal obligations, or legitimate requests from government authorities.

6.4 Technology Service Providers

Limited information may be shared with trusted technology partners for platform operations, hosting, analytics, and security services. All such partners are bound by strict data processing agreements.

Cookies and Tracking Technologies

999ku uses cookies and similar technologies to improve website functionality and personalise your experience.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Cookies related to maintaining login sessions, security verification, and payment processes fall into this category. Disabling these cookies will prevent the site from working properly.

7.2 Functionality Cookies

These cookies are used to remember your preferences, language selection, and personalisation settings on the site.

7.3 Analytics Cookies

These cookies are used to collect anonymous traffic data for analysing and improving website usage. The information collected does not identify individual users.

7.4 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may prevent some 999ku services from working properly.

User Rights

As a 999ku user, you have the following rights regarding your own information:

8.1 Right to Access Information

You can find out at any time what types of information 999ku holds about you. Contact our support team to request this information.

8.2 Right to Correct Information

You have the right to request a correction if any of your information is inaccurate. Information can be updated through the account profile section or via support.

8.3 Right to Delete Information

You may request deletion of your information along with an account closure request. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Data Processing

You have the right to opt out of marketing communications and to object to certain types of data processing.

8.5 Right to Data Portability

You have the right to request a copy of your own information in a machine-readable format.

Protection of Minors

999ku is strictly committed to the protection of minors. Our services are only for individuals aged 21 or above.

• Age verification is mandatory at the time of registration
• Age is confirmed through the KYC process
• If a user is suspected to be a minor, the account is temporarily suspended
• If we find that information of a minor has been collected, it will be deleted immediately and the account will be closed
• If a guardian becomes aware of a minor's account, please contact [email protected] immediately

To learn more about responsible gaming, please read our Responsible Gaming page.

Policy Changes

999ku reserves the right to revise, amend, or change this privacy policy as needed. The policy may be changed in the following circumstances:

• Due to legal or regulatory changes
• As a result of changes to our services or business operations
• Due to updates in data protection best practices
• As a result of technological changes

In the case of significant changes, we will publish a notice on the website and notify you at your registered email. If you continue to use the service after the changes, you will be considered to have agreed to the new policy.